FAQ

Everything you need to know about sourcing, ordering, and exporting premium Indonesian spices with Nusatra.

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Our minimum order quantity starts at 100 kg per product. For bulk orders exceeding 1,000 kg, we offer competitive pricing and priority processing.

Yes, we provide sample packages (up to 500g per product) for qualified importers. Sample shipping costs are borne by the buyer. Contact our team to request a sample kit.

All our products hold relevant certifications including ISO 22000, HACCP, and phytosanitary certificates required by most importing countries. Halal certification is also available upon request.

Every batch undergoes strict quality control at our facility  including moisture testing, microbial screening, and visual grading before packaging and shipment.

We export to over 30 countries across Europe, the Middle East, Asia, and North America. If your country is not listed, feel free to contact us — we handle new market inquiries on a case-by-case basis.

We offer both FCL (Full Container Load) and LCL (Less than Container Load) options via sea freight, as well as air freight for urgent smaller orders

Delivery times vary by destination. Sea freight generally takes 14–30 days, while air freight can arrive within 5–10 business days depending on customs clearance.

We accept T/T (Telegraphic Transfer), L/C (Letter of Credit) at sight, and other terms negotiable for long-term partners.

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